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Because a commitment made in a meeting lives in one person's notebook. The customer remembers it precisely; the company remembers it approximately, and the difference surfaces at renewal.
Meeting notes attach to the meeting, the account and the deal, and commitments identified in them become tasks with an owner and a date rather than a sentence in a paragraph.
Notes are written or captured against the meeting record. Pulse can propose the commitments it finds, and a person confirms each one before it becomes a task — the proposal is automatic, the promise is not.
A commitment to migrate two legacy reports, made in a March meeting, became a task with an owner. It was the first thing the new account manager saw in June, and the customer had not forgotten it either.
Pulse proposes; it does not commit. Nothing becomes a customer-facing promise, a task or a record change without a person accepting it, which is a deliberate limit rather than a gap.
The activity timeline sequences them, Loop takes delivery commitments as tasks, Desk sees support promises made in sales meetings, and quote versions can cite the meeting a change came from.
No. It reads notes you keep and proposes the commitments in them.
Yes. Personal notes stay personal; the record gets what you put on it.
Only once a person accepts the proposal.
Fourteen days, every module, no card. Or half an hour with someone who will run it on your own records and tell you where it does not help.