Loading
For a first team getting the shared record straight before anything else is switched on.
The plan most companies stay on. Automations across products, the API, and field-level permissions.
For multiple entities, a compliance requirement, or companies running most of the platform.
Only people who need to open Desk count. Read-only viewers are free, which is usually most of the people who end up looking at it.
Comparison uses published list prices for the point tools each product replaces, at the same seat count.
Helpdesks are usually priced per agent and then metered again by ticket volume, which sends the bill up in exactly the month you are having the worst time. There is no volume component here at all.
SLA clocks, entitlement and the customer portal are the three things normally quoted as an enterprise upgrade. They are in the plans as listed, because an SLA you cannot see is a promise nobody is keeping.
Most of the cost of business software is not the licence. It is the implementation fee, the integration project, the premium support tier and the API access that turns out to be an enterprise feature. None of those exist here.
The full Desk feature list →Customers never count. The portal, the knowledge base and the status page are free to whoever you point at them, however many of them there are.
The Desk setup guides →Published list prices for the point tools Desk replaces, at the same seat count. The spreadsheet has no licence fee; its cost is the person who maintains it, which is why it is listed without one.
No, and we will not be. Volume-based pricing charges you most in the month you are having the worst time.
No. The portal and the knowledge base are free to whoever you point at them.
No. SLA clocks, escalation and entitlement are in the plans as listed, not gated behind a call.
Someone who answers a handful of tickets a month still needs a seat, but seats are pro rata, so a part-month is a part-price.
The trial is the complete plan rather than a limited one, because a trial that hides the useful features tells you nothing. Nothing switches off at the end without you choosing it.