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23 Desk guides, each with its three key steps up front. Open one from the queue to preview it.
The Treepie Desk guides are 23 free, step-by-step how-tos for running customer support in Desk. They cover setup, channels, routing and SLAs, replying, escalation, the knowledge base and reporting, and each names the role it’s written for — admin, support lead, agent or knowledge manager. A rollout checklist puts the essential guides in launch order, and every guide shows its three key steps up front.
Eight guides from first login to a working help centre. Tick them off as you go.
0 of 8 done0%Four columns, four jobs. Each guide shows its plan and reading time.
Every guide is tagged with the seat it’s written for.
Support teams learn tools on the job. These guides are short enough to read between tickets.
| Spreadsheets & email | Typical helpdesk academy | Treepie Desk | |
|---|---|---|---|
| Format | Shadowing a colleague | Long courses and certifications | Five-to-twelve-minute guides with three key steps up front |
| Organised by | Habit | Feature | Topic and the role doing the work |
| Launch help | Learn by breaking things | A generic onboarding course | A rollout checklist in launch order |
| Customer context | Ask sales | Not covered | Guides on deal, project and invoice context |
| Kept current | Never | Yearly | Checked whenever a step changes |