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16 ways into Desk — 6 by team, 10 by industry. Each starts with queues, SLAs and routing for the four kinds of ticket every support team gets, in the mix your business gets them.
Treepie Desk solutions are 16 ready-made ways to set up Desk helpdesk software for a team or industry — 6 by team and 10 by industry. Each uses the same Desk features but starts with the queues, SLA policies, channels and routing rules suited to the tickets that business gets most: how-to questions, things that are broken, billing queries, or requests that are really new work.
Each card shows the channels it’s set up for and the products on the other side of its tickets.
A solution is mostly a decision about which of these your team sees most, and what should happen to each.
Whichever solution you open, these are the people deciding whether it fits.
Generic helpdesks treat every ticket the same. Vertical tools know your industry but not your customer. Desk solutions do both.
| Spreadsheets & email | Industry-specific helpdesk | Treepie Desk | |
|---|---|---|---|
| Starting point | A shared inbox | Built for one sector | Queues, SLAs and rules for 16 teams and industries |
| Ticket types | All treated alike | Categories, routed by hand | How-to, broken, billing and change routed differently |
| SLAs | Remembered by agents | Policies assigned per customer | Read from each customer’s plan in Flow |
| Billing tickets | Forwarded to finance | Separate billing tool | Invoice on the ticket; reminders pause in Books |
| New work | Given away in a reply | Closed and forgotten | Becomes a Loop task or Flow change request |