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Because everything goes in and nothing comes out. Ideas, defects, half-scoped requests and one genuine deliverable sit at the same level, and after a year nobody reads past the first screen.
The backlog holds work that belongs to a project but has no date yet: estimated, ordered, and ready to be pulled into a phase or a sprint.
Items carry an estimate, an owner-to-be and a position. Anything without an estimate is visibly unready rather than quietly equal, and pulling an item into a sprint or phase moves it rather than copying it.
Sprint planning opens the backlog filtered to ready items within capacity. The team pulls until capacity is met, and what is left stays ordered rather than being re-triaged from scratch.
It will not groom itself. Ordering is a decision, and an item nobody will schedule should be closed rather than left to age.
It feeds sprints in the agile hub and phases in the plan, and unestimated items show against the roadmap as work that cannot yet be committed.
Through the portal as requests, which are triaged before they become items.
Yes, and a defect escalated from Desk arrives with its ticket attached.
It cannot be pulled into one until it is estimated.
Fourteen days, every module, no card. Or half an hour with someone who will run it on your own records and tell you where it does not help.