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Because term dates, fees, uniform, transport and admissions deadlines are asked by every new family in the same fortnight. The answers exist, usually in a PDF nobody can find on the site.
So the questions arrive as email and phone calls, and the people answering are the people who should be doing something else in September.
Document training and website crawling let it answer from your handbook, policies and term dates rather than from general knowledge, and it shows the source so a parent can read the original.
Where a question is about a specific pupil, it does not attempt an answer — it hands to a person, because that is exactly the boundary that has to hold.
It will not answer about an individual pupil, and it will not make an admissions decision or an exception to policy.
And it is only as current as what you give it. A term-dates page that is a year out will be quoted confidently, with its source shown, which is at least visibly wrong.
Routing separates students, parents and staff, so an internal question does not sit behind a queue of admissions enquiries.
Analytics show what was asked and what could not be answered, which is the most honest list of what your handbook is missing.
Yes, through document training, showing the source.
No. That boundary is enforced; it hands over.
Analytics show what was asked and could not be answered.
Half an hour on your own numbers is usually enough to say whether Pulse is the right place to start.