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Because the answer to "how is this account actually doing" lives with delivery, support and finance. Getting it means three messages and a wait.
So the call happens without it, and the customer knows more about their own position than the person selling to them.
Ask about an account and the answer spans products: what is being delivered and whether it is on time, what support looks like, what is outstanding — with the rows shown.
Follow-ups draft from that same record, so the email references what actually happened.
It will not answer beyond the asker's permissions — commercial detail follows the same rules it always did.
It also will not send anything to a customer without a person approving it.
Preparation takes a minute rather than a morning, and it is right because it came from the record.
Renewal conversations start from evidence, which changes how a discount request is handled.
Yes, from the account's actual year, for you to send.
Yes, within your permissions.
Yes, with citations to the underlying records.
Half an hour on your own numbers is usually enough to say whether Pulse is the right place to start.