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Answering the question before a ticket is created — through documentation, in-product guidance, or an assistant.
It is not making contact difficult. Hiding the contact link deflects tickets and produces exactly the same volume of frustration, relocated to somewhere you cannot see it.
A confusing step generating six hundred tickets is a design problem. Deflecting it means answering the same question six hundred times more efficiently rather than removing it.
Elimination beats deflection, and the highest-value support work is usually persuading another team to make a small change.
That is the failure mode. It relocates frustration rather than removing it.
Article suggestions on the contact form, at the moment the question exists.
Satisfaction and contact rate per customer. Deflection alone rewards the wrong thing.
Half an hour with your own data usually saves reading three of these. The guides will still be here afterwards.