Loading
Two of these exist to be run before a contract is signed: an SLA you cannot meet and a deflection estimate you cannot hit both cost more than the deal they helped win.
They ask for arrival volume, staffing and cover hours, and they will sometimes tell you the target is not achievable. That is the useful answer. None of them asks for an email, and the arithmetic runs in your browser rather than on our servers.
Your figures, our arithmetic, shown. No address required to see a number.
Most breached SLAs were unachievable when they were agreed, and nobody did the arithmetic. The SLA designer is that arithmetic, done against arrival patterns rather than a daily average.
The deflection estimator is deliberately conservative, because deflection claims in this market are routinely optimistic by a factor of two or three.
The support load audit is the one that changes what product hears: volume grouped by cause and multiplied by handling time, which reorders the list almost every time.
Every tool here runs on your figures, shows its arithmetic, and lets you leave with the result. None of them ask for an address before showing a number.
See the Desk journeys →If you are about to agree a support contract, run the SLA designer with your real arrival pattern, including the Monday spike.
If you want product to fix something, run the support load audit and take the top three causes with their tickets attached.
Volume by queue, average handling time and your working hours. Any helpdesk exports the first two.
No. You set the targets; it tells you what the current volume does to them and where the first breach appears.
Yes, if you can count messages and reply times. The arithmetic does not care whether a helpdesk produced the figures.
None. Nothing you enter identifies a customer, and the calculations run in your browser.
That is when the deflection and load checks are worth the most, because they size the problem before anyone demonstrates a solution.
Tell us what you were trying to work out. Half of these exist because somebody asked for them.