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Round up. A fractional agent is a person who is late, and the cost of being one short is not linear.
Productive hours is the field people get wrong. An eight-hour shift is not eight hours of tickets — after breaks, meetings, training and admin, six is a realistic figure and five is common. Staffing built on eight will be understaffed by a quarter before anybody takes leave.
Works out agent numbers from volume and handling time, using productive hours rather than shift length.
Every figure it produces is arithmetic on what you enter, and the working is shown line by line rather than summarised into a single number.
Replace the defaults with your own figures. They are examples chosen to make the shape obvious, not benchmarks — using them unchanged tells you about a company that is not yours.
The lines beneath the headline are the useful part: they show which input is driving the result, which is what makes the answer arguable in a good way.
Productive hours is the field people get wrong. An eight-hour shift is not eight hours of tickets — after breaks, meetings, training and admin, six is a realistic figure and five is common. Staffing built on eight will be understaffed by a quarter before anybody takes leave.
Where two readings of the same question exist, both are shown rather than one being chosen for you. That is deliberate — the difference between them is usually the thing worth discussing.
If a figure looks wrong, change the input you least believe and watch what moves. That is faster than checking the arithmetic.
No. The tool runs in the page, nothing is sent anywhere, and there is no follow-up.
No. They are examples chosen to make the shape clear. Use your own figures.
It is stated in the working shown beneath the result, so you can check it rather than trust it.
Half an hour on your own figures, and an honest answer about the parts Treepie does not improve.