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Open any ticket in the queue. See how Desk sorts it, what context it pulls in, and the reply that resolves it.
Treepie Desk turns every customer request into a ticket, then handles the jobs around it: meeting SLAs, escalating bugs to engineering, resolving billing issues with invoice context, prioritising key accounts, deflecting repeat questions through Pulse, grouping outage reports into one incident and reviewing quality. Each ticket shows the customer’s full record, so agents answer once and correctly.
Four stages of a ticket’s life. Each use case works on its own.
The order is in one system, the invoice in another, the bug in a third. Desk brings them onto the ticket.
How an online retailer’s support team in Dublin gets through the busiest morning of the week.
Start with the use case that fixes it.
The same ticket, from four seats.
Category-level differences across the eight use cases.
| Spreadsheets & email | Typical help desk | Treepie Desk | |
|---|---|---|---|
| Customer context | Search old emails | Contact details, past tickets | Deals, invoices and tasks on the ticket |
| Refunds | Ask finance | Integration to maintain | Issued from the ticket via Books |
| Escalations | Forwarded emails | Integration to an issue tracker | Linked Loop task with auto-updates |
| Outages | Reply to each email | Manual merge | Grouped into one incident |
| Deflection | FAQ page | Paid AI add-on | Pulse answers from your help centre |