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Because escalation means forwarding. Support sends it on, closes or parks the ticket, and the customer hears nothing until they chase.
Engineering receives a paraphrase without the diagnostic detail, and half of what they need is in a thread nobody forwarded.
The ticket becomes a task in Loop while remaining a ticket. The two stay joined: the task carries the diagnosis and the affected customers, and the ticket shows the task's status without anybody copying it.
When the task ships, the ticket knows, and the customer is told with a specific answer.
It will not prioritise the work. Linking five tickets makes the demand visible; what gets built next is still a decision with a name on it.
It also does not give support write access to the plan.
Support can answer "when" without asking anyone, because the release the fix is in is visible from the ticket.
Engineering can see how many customers are waiting on a given defect, which is the prioritisation input that matters most and is usually hardest to get.
Yes, when the fix ships, from their own tickets.
Yes, and the count is the demand signal.
No. They see their ticket's status.
We will run it end to end on your own numbers in half an hour, and tell you honestly which parts Treepie does not improve.