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Because most directories are a second list, maintained separately from the system that actually knows about people. Somebody leaves in March and is still listed in September, because removing them was nobody's job.
The directory is the readable face of the personnel record: name, role, team, manager and contact details, searchable by anyone in the workspace.
There is no second list. The directory is a view of the personnel record, so a leaver disappears the moment their record is closed and a new joiner appears on their start date.
A support agent needs someone who covers integrations. They search the directory, see the team, the manager and who is currently available — because leave is on the same record.
It will not show what you have not recorded. Skills, languages and certifications appear only if learning records or profile fields hold them.
Desk uses it for queue assignment, Loop for staffing, and platform search returns people alongside customers and projects.
Yes, for the fields you permit. Contact details usually; role and reporting line never.
They stop appearing when their record is closed. History stays for reporting.
Yes, as personnel records with a different employment type, so they are visible without being on payroll.
Fourteen days, every module, no card. Or half an hour with someone who will run it on your own records and tell you where it does not help.