Retrieval-augmented generation. When a question arrives, the system first searches your documents and records for relevant material, then asks the model to answer using only what it found.
The model supplies the language; the retrieved material supplies the facts. That separation is the entire point.
Fine-tuning teaches a model a style or a task. It is a poor way to teach facts, because updating a fact means retraining, and the model cannot cite where an answer came from.
With retrieval, updating a document updates the answers immediately, and every answer can name its source.
For answering from your own facts, yes. Fine-tuning teaches style, not current facts.
Usually retrieval surfaced the wrong passage. It looks like a model failure and rarely is.
It should. Without them an answer cannot be checked, only believed.
Half an hour with your own data usually saves reading three of these. The guides will still be here afterwards.