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Six free tools for the part before launch: what it can answer, when it should hand over, and how you’ll know it’s right.
Try it: tick the topics you have current, written answers for. The coverage and savings update as you go.
The Treepie Pulse tools are six free tools for planning an AI customer or employee assistant: an automation ROI calculator, knowledge coverage audit, confidence threshold planner, answer accuracy sample size calculator, employee policy Q&A template and conversation review checklist. They answer the questions to settle before launch — what it can answer, when it should hand over, and how you will know it is right.
Slide the threshold and watch where 1,000 questions go. There is no setting with zero wrong answers — only one you can live with.
So what: At 75%, the assistant answers 550 of every 1,000 questions on its own and gets about 41 wrong. A reasonable starting point. Review a weekly sample and adjust per topic.
Illustrative model. Your real curve comes from reviewing your own assistant’s answers at each confidence level.Ordered by when you need them. None of them needs Pulse.
Set these before launch, regardless of confidence. They protect customers and staff more than any threshold does.
The work is mostly writing, not configuring. These four steps do most of it.
Everyone wants the assistant. Each role worries about a different failure.
Most rollouts start with the vendor demo and end with a disappointing first month.
| Spreadsheets & email | Vendor ROI calculator | Treepie Pulse | |
|---|---|---|---|
| Automation rate | A hopeful guess | Vendor’s best-case figure | From your documented topics |
| Wrong answers | Not considered | Not shown | Priced in at your threshold |
| Handoff | Decided after launch | Default setting | Planned per topic before launch |
| Accuracy checking | Ad hoc | Vendor dashboard | Sample size you can defend |
| Cost to see the answer | An afternoon | A sales call | Nothing |
Same rules everywhere: your figures, shown arithmetic, no email wall.