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Pick a question a real customer or employee might ask. See how a general AI chatbot, a scripted bot and Pulse handle it.
Most companies offer refunds within 30 days, so you should be eligible! Contact support to start your refund.
Confident but wrong — invented a 30-day policySorry, I didn’t understand. Choose: [Billing] [Technical] [Talk to us]
Safe but unhelpful — didn’t understand free textAnnual plans can be refunded in full within 14 days of purchase. At 20 days, you’re outside that window — but I’ve passed this to the billing team, who can review exceptions. Source: Refund policy, section 2.
Correct, cited, and handed over because money was involvedTreepie Pulse is an AI assistant for customers and employees that answers only from your own knowledge, cites its source, and hands over to a person by topic or confidence. Unlike general AI chatbots it won’t guess beyond your content; unlike scripted bot builders it understands free-text questions. It also reads Treepie records — tickets, invoices and leave balances — so answers are specific.
When the other option is better comes first. Category-level; check current plans.
Most AI assistants serve customers or staff. Pulse serves both — from the same rules, with access scoped to each.
An assistant is only as good as the fit. Start elsewhere if any of these is you.
Whether you’re replacing a bot or starting fresh, the order is the same.
Teams pick an assistant after the first one embarrassed them — or before, if they’re careful.
Category-level differences. Check each vendor’s current plans.
| Spreadsheets & email | Typical AI chatbot | Treepie Pulse | |
|---|---|---|---|
| Answers from | Static page | Model knowledge plus files | Your knowledge only, cited |
| When unsure | N/A | Often guesses | Says so and hands over |
| Handoff | Contact link | Basic or none | Rules by topic and confidence |
| Employees too | Separate wiki | Set up within Zendesk | Same assistant, Nest policies |
| Review | None | Manual | Weekly sample and accuracy log |