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Because ninety-four per cent tells you nothing actionable. It does not say whether six per cent was one bad week, one customer, one queue or one agent on leave.
Breach reporting shows which tickets missed their targets, by how much, and what was happening when the clock ran out.
Every breach carries its ticket, customer, queue, owner, the state it sat in and how long it overran. Grouping by any of those turns a percentage into a cause.
A bad month groups by queue and shows two-thirds of breaches in the billing queue during the fortnight its specialist was away — a staffing fact, not a support failure.
It will not retrospectively excuse a breach. Recalculating history against a kinder clock is not available, because a report you can adjust is not evidence.
SLA clocks, states, escalations and the routing rules that assigned each ticket.
Yes, which is what contractual reporting usually needs.
Yes, as near misses, which is the more useful early signal.
Yes, to whoever needs it, on the period you choose.
Fourteen days, every module, no card. Or half an hour with someone who will run it on your own records and tell you where it does not help.