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| Context | Message | Why this one |
|---|---|---|
| Homepage | Hello. I can answer questions about pricing, what each product does, and how they fit together. I cannot see your account from here. | Sets the boundary before the first question |
| Pricing page | Ask me what a particular combination would cost, or what changes at each plan. I will show the arithmetic. | Matches the intent of the page |
| Docs | Ask me how something works and I will point at the page that says so, rather than paraphrasing it. | Promises a citation, which is the useful part |
| Logged in, general | Hello [name]. I can read the records you can read, and I will say which ones an answer came from. | States the permission model plainly |
| Logged in, on a record | I can answer about [record] — what is owed, what is open, who owns it. Ask in a sentence. | Scopes to what is on screen |
| After hours | Nobody is on support until [time], but I can answer from the documentation now, and raise a ticket if I cannot. | Honest about what is behind it |
| Support queue busy | Replies are slower than usual today. I can answer common questions now, or hold your place in the queue. | Gives a choice rather than an apology |
| First-time visitor | New here? Ask me what Treepie replaces, or what it deliberately does not do. | The second half gets used more than the first |
| Returning visitor | Welcome back. Last time you were looking at [topic] — want to carry on, or start somewhere else? | Only where you genuinely have the history |
| Trial, day 1 | You are set up. Ask me what to do first, and I will give you one thing rather than a tour. | Reduces the day-one drop-off |
| Trial, near expiry | Your trial ends on [date]. Ask me what happens to your data if you stop, or what it would cost to keep it. | Answers the question they actually have |
| Escalating to a person | I am handing this to [name]. Here is what I have told them so far, so you do not have to repeat it. | The handover line that stops the repetition |
Every message names a capability and a limit. An opener that says "ask me anything" produces questions it cannot answer.