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Twelve free support templates — replies, policies, processes and reviews. Each canned reply leaves one line for a human to write. Try it below.
The Treepie Desk templates are twelve free customer support templates in four groups: replies, policies, processes and reviews. They include a canned response pack, outage updates, an SLA policy, an escalation matrix, a triage guide, a help article template, a ticket QA scorecard and a weekly support report. Each is short, editable and written to sound like a person, not a ticketing system.
Pick a severity to see the response target, update cadence and owners the template sets.
Filter by what you need today. Every one works in any helpdesk or shared inbox.
From the outage template. Fill the brackets; send on time even when there is nothing new.
Four steps from a folder of documents to replies the whole team trusts.
Agents need words. Leads need rules. Managers need the report.
Most teams have macros. Fewer have macros customers don’t recognise as macros.
| Spreadsheets & email | Helpdesk default macros | Treepie Desk | |
|---|---|---|---|
| Tone | Each agent’s own | Formal, generic | Warm, with a line to personalise |
| Severity rules | Decided during the incident | Priority field only | Matrix with owners and update cadence |
| Quality | Spot checks | CSAT only | Scorecard plus contact reason review |
| Outages | Written under pressure | Not covered | Four-stage updates ready to send |
| Cost | Free but inconsistent | Included, rarely edited | Free |
Plus free Desk calculators for staffing, backlog and cost per ticket.