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Fill this in first. An SOP with no owner is a document nobody maintains.
| Field | Value |
|---|---|
| Procedure name | [What this covers] |
| Applies to | [Which role or team] |
| Owner | [Name, not a team] |
| Last reviewed | [Date] |
| Review every | [Six months is usual] |
| Trigger | [What starts this procedure] |
| Done when | [The observable end state] |
If Owner reads "Operations", nobody owns it.
One row per step. A step that contains "and then" is two steps.
| # | Step | Who | Decision? | If no |
|---|---|---|---|---|
| [First action, starting with a verb] | [Role] | No | — | |
| [Check something] | [Role] | Yes | [What to do when the check fails] | |
| [Next action] | [Role] | No | — | |
The "If no" column is the part that gets left out and then gets asked about every week.
The cases the steps do not cover, and who decides.
| Case | What to do | Who decides |
|---|---|---|
| [Unusual case] | [Action] | [Name or role] |
Three exceptions is normal. Fifteen means the procedure is wrong.