Loading
Because they are confident and wrong in public. They answer from a general model, invent a policy that sounds plausible, and the customer screenshots it.
Or they are scripted decision trees that cannot answer anything real, and every visitor learns to type "agent" immediately, which is worse than having nothing.
It answers only from what you have trained it on — your help articles, your site, your documents — and cites the source for each answer. Where it has no source, it says so and offers a person.
It is installed with a snippet, styled to your site, and its conversations land on the customer record in Desk.
Wrong answers become fixable. Each links to the article behind it, so a bad answer is a bad article, corrected once for everyone.
Handover stops being a restart. The agent receives the conversation, what was tried, and what the widget could not answer.
It will not pretend to be a person. Visitors are told plainly what they are talking to.
It also will not commit to a refund, a discount, a date or an exception. Those hand to a person by rule, not by the model's judgement.
Nothing here is an integration. Each line is two products reading the same record from different sides.
It answers only from what you have trained it on — your help articles, your site, your documents — and cites the source for each answer. Where it has no source, it says so and offers a person.
Wrong answers become fixable. Each links to the article behind it, so a bad answer is a bad article, corrected once for everyone.
It will not pretend to be a person. Visitors are told plainly what they are talking to.
Fourteen days, every module, no card. Or half an hour with someone who will run it on your own records and tell you where it does not help.