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Because they blend your content with everything the model already believes. A question about your refund policy gets answered from a general sense of how refund policies work, and it sounds exactly as confident as a real answer.
You cannot audit that. There is no source to check and no article to correct.
You give it sources: help centre articles, crawled site pages, uploaded documents, and FAQs written directly. Each stays a distinct source with a date and an owner.
Answers come from those sources and cite which one. Removing a source removes the answers it supported, immediately.
Auditing becomes possible. You can list what the assistant knows, when each source was last reviewed, and which sources are producing answers.
Out-of-date content shows itself — a source that has not been reviewed in a year, still answering questions daily, is visible as a risk.
It will not learn from conversations on its own. What it knows is what you gave it, because a system that quietly teaches itself from customer chat is one nobody can audit.
It also will not fill gaps from general knowledge. No source means no answer, and it says so.
Nothing here is an integration. Each line is two products reading the same record from different sides.
You give it sources: help centre articles, crawled site pages, uploaded documents, and FAQs written directly. Each stays a distinct source with a date and an owner.
Auditing becomes possible. You can list what the assistant knows, when each source was last reviewed, and which sources are producing answers.
It will not learn from conversations on its own. What it knows is what you gave it, because a system that quietly teaches itself from customer chat is one nobody can audit.
Fourteen days, every module, no card. Or half an hour with someone who will run it on your own records and tell you where it does not help.